Privacy
policy

We respect the privacy of every visitor to our site. Please read our privacy policy carefully.
Medichecks Privacy Policy

Your privacy matters

Medichecks takes its customers’ privacy and confidentiality seriously. This privacy policy explains how Medichecks uses your “personal data” when you use our services. We’ve tried to make our privacy policy simple, clear and easy to read. You can click on the headings below to find out more about how we handle your information.

What’s new and different about this policy?

This policy was last updated on 21st May 2018. The key changes are in respect of the GDPR legislation due to take effect on the 25th May 2018.

We may make changes from time to time and you should check back here regularly to keep up-to-date. We provide a link to this policy in our emails to customers when they register with us or make purchases, so you can access this information easily. We may, from time-to-time, highlight major changes to you by email or other routes, depending on your communication preferences.

Who we are, how to contact us and our Data Protection Officer

We are Medichecks Ltd. A privately-owned company with our offices at MediCity, Thane Road, Nottingham, NG90 6BH, UK. Our registered office is at Mathon Court, West Malvern Road, Mathon, Malvern WR13 5NZ.

You can find out more about us by clicking ‘about us’. You can also contact us via social media.

The person responsible for monitoring Medichecks’ data protection compliance (our “Data Protection Officer”) is Alistair Hall, COO. They can be contacted through by email at alistair@medichecks.com.

We are registered as a ‘data controller’ with the Information Commissioner’s Office, under registration number Z1190827.

What personal data do we hold?

The personal data we hold is that which you supply to us, either actively because you have registered with us or made purchases through our site, or because your use of our website tells us something about you. How we monitor use of our website is set out in our Cookies policy.

What we do with your personal data

We will always handle your information lawfully and protecting your privacy as far as possible. The purposes for which we process your personal data are:

  • Providing products and services to you
    • We need to use your personal data to provide our products and services to you, respond to comments and questions, and provide you with the best possible level of customer service. For instance, we may need to contact you about orders you have placed, or to send you reminders about services you regularly use. In the unlikely event of an emergency connected with a service we provide, we may also need to contact you about – for instance – a product recall.
    • To make use of certain features on our website – for instance, buying a test where visitors need to register and to provide certain information as part of the registration or transaction process. The website will tell you what information is essential for you to provide in order for a transaction to complete. You can look round our site without providing such information but may not be able to make any purchases.
  • Managing our business
    • We may need to use your information to properly manage our business. This includes, for instance, maintaining records of transactions. Additionally, we may need to handle your information to protect our rights, to investigate and respond to any complaint you may have, or to comply with regulatory obligations or legal proceedings.
  • Analysing your personal data, to deliver better services for you and others.
    • We may analyse your personal information, including the products you view and buy, to evaluate the effectiveness of our services and to help us provide more relevant offers, products and information. By understanding you and our other customers better, we can offer you the best and most personalised service we can. We will, where possible, anonymise your data as part of these assessments. If you have agreed to it, we may go on to send you marketing information about products you may be interested in.

More information: the legal basis for processing

Depending on the circumstances, there are several different legal bases for our processing your personal data is:

  • Because we have your consent, for instance regarding marketing communications. You can control what marketing you would like to receive through contacting us, opting in to marketing communications or opting out via the unsubscribe links that are present on all our marketing communication emails.
  • Because it is necessary for the performance of a contract to which you, the data subject, are party with us or in order to take steps at your request prior to entering into a contract. For instance, when you buy products from us (have a contract with us), we need to handle your information to complete your transaction and send out testing kits and results.
  • Because it is necessary and proportionate for the management of our business (“legitimate interests”). For instance, we maintain records of transactions for corporate governance processes, and may use information derived from our interactions with you to offer you and other customers the best possible service in the future.

Who we share your personal data with (“recipients of your personal data”)

When you buy a test from us, we need to share information with the laboratory that is going to handle your test, to make sure that they have the necessary information to undertake a safe, timely, and effective test for you.

As part of the transaction process, we automatically verify some data you provide us with to complete your transaction with external organisations – for instance, if you buy using a credit or debit card, our systems automatically check the details you have provided are correct with your credit or debit card supplier. They don’t get to see what specific items you have purchased.

We never sell customers’ details to other organisations.

Your rights - how you can control how we use your personal data, your rights and how to find our information we hold about you

We want you to be happy and confident with how your information is being handled. You can contact us at any point to provide a copy of your personal data. You can also ask for any amends to be made and – should you have opted-in – ask to be removed from our email marketing lists. This can also be done through the unsubscribe button, which is present on all our marketing communications email.

We always try to ensure that the information that we hold is accurate, up to date and relevant and you can contact us if you would like to make any changes. In some cases, we may need to keep certain records to manage our business, but please talk to us to discuss your options.

Transfers of personal data to foreign countries

From time to time we may make use of service providers to support our business delivery, for instance website hosting and analytics. These may be based outside the European Economic area. We have contracts in place with our data processors. This means that they cannot do anything with your personal data unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.

How long we store your personal data          

Your account stores details of your purchases. You can control the visibility of purchases you have made in the past, but we may keep information about purchases you have made for longer, for instance in case you have a complaint or query about a test you have bought from us.

The length of time Cookies will be stored for is set out in our Cookies policy.

Automated decision-making

As an online provider, we make use of automated computer systems and processes to complete your transactions with us.

We may use some of the information you provide us, such as your age or sex, to provide you with offers which we believe are more likely to be relevant to you in the future. For instance, if you have bought a test in the past, we may use the fact of that purchase to suggest other tests that you may like to buy.

We don’t make use of the results of any tests you have bought to do this, and we do not otherwise ‘profile’ our customers or use automated decision making.

What we don’t do with your personal data

We don’t:

  • Use the results of any tests you order from us in any way.
  • Sell your personal data to third parties.
  • Send you marketing information if you don’t want to receive it.

If you have further questions or concerns about how your personal data is being handled

Please contact us in the first instance.

The Information Commissioner’s Office is the UK’s regulator for data protection law. If you are unhappy about the way in which we handle your personal data and we have not been able to resolve your complaint, you can complain to the ICO. You can contact the ICO through www.ico.org.uk

Children and young people

Children should always get permission from their parents before sending any information about themselves (such as their names, e-mail addresses, and phone numbers) over the internet, to us or to anyone else. We won’t knowingly allow anyone under 18 to register with our site.


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