Contact us

Our dedicated customer service team can help you to find the test that you need, place your order, and answer any questions along the way.

If your question requires a medical professional, we will liaise with our medical team to get you the answer.

You can reach us by phone, email, chat, or social media. Our phone lines are open Monday to Friday, 10 am – 4 pm. Email, chat, and social media support are available Monday to Friday, 9 am – 5:30 pm.

Our telephone number is 03450 600 600

Alternatively you can use our contact form here.

You can also chat to us by clicking on the help pop up link in the right hand corner of the screen. If we are not available to chat you can leave us your contact details and we will get in touch as soon as we are available again.

We do have some frequently asked questions where you might find the answer to what you are looking for, but we know that sometimes it's nice to talk to somebody.